📋 Tender Overview
Competition Name: Case Management System Competition Type: RFP Agreement Type: Agreement on Internal Trade Public Opening: No Synopsis: The Ministry of Central Services on behalf of the Government of Saskatchewan (GoS) requires a qualified IT Service Provider to provide a case management solution for the Public Service Commission (PSC). This agreement may be utilized for the broader public sector within the province of Saskatchewan including non-government organizations (NGOs), but not limited to, crown corporations, government agencies, MASH sector[1], health districts, school boards, First Nations organizations and municipal governments (cities and/or towns) (hereinafter the “Broader Public Sector Agencies”). The objective of this project is to replace the existing Case Management system with a robust and flexible Supplier supported service request case management solution that provides the best user experience to clients as well as internal staff. [1] The MASH sector includes municipalities, municipal organizations, school boards and publicly-funded academic, health and social service entities, as well as any corporation or entity owned or controlled by one or more of the preceding. The MASH sector came under the Agreement on Internal Trade on July 1, 1999 with the introduction of Annex 502.4 and under the Trade, Investment and Labour Mobility Agreement effective April 1, 2009. Additional Information: The solution will provide PSC with: The ability to manage service requests received through all published intake channels. The ability to balance workload across ESC teams. The integration with the existing Cisco Unified Solution telephone system and interface with the Oracle E-Business Suite (Release R12.1.3) human resource system. Ad hoc/query and analytical reporting capabilities. Browser based internet accessible data capture with validation capability. PSC is open to an approach where the Service Provider operates their proposed solution (e.g. a “turn-key” approach) or other approaches, such as Software as a Service (SaaS), or a Service Provider hosted solution..Case Management System
