📋 Tender Overview
Contract awarded for Support for the fama+ software license for property management modules and energy management lot-0001, title: support for the fama+ software license for property management modules and energy management, description: the subject of the fulfillment is the purchase of technical support and maintenance (hereinafter referred to as "maintenance") for the fama+ software in the scope defined in appendix no. 1 of the draft service provision contract (hereinafter referred to as "contract") for a period of 6 years from the effective date of the contract, with the provision of services starting on the day following the effective date of the contract. maintenance must include at least: • the selected supplier (provider) will offer support services for these existing agendas of the fama+ application: a. property agenda a) property rights operations b) investment requests c) central property records d) repeated activities e) spatial passport b. energy management a) site management b) contract and consumption point management c) processing of energy invoices d) energy exchange – materials for central purchasing e) energy consumption indicators f) climate measurements g) reports, analyses, graphs, planning h) overviews – meters, consumption points, contracts and invoices, accounting readings • provision of technical support in the form of telephone and email hot-line for consultations and incident occurrences, which will be secured on working days from 8:00 am to 4:00 pm; • czech localization for the software. the subject of the fulfillment is therefore the provision of service support when using the system, which is divided into: - services provided on a flat-rate basis - the categories of these services, their definitions, specifications, and scope are listed in the appendices of the contract. - services provided on a supply basis – these are additional services when using the system that are provided beyond the services provided on a flat-rate basis. the selected supplier/provider must perform these services if the contracting authority/client expresses interest. these mainly include consultations, training, development activities, extensions, and system configurations. these supply-based services will be recorded in the operational journal and evaluated once a quarter. estimated value excluding vat: 985000.00 czk.Support for the fama+ software license for property management modules and energy management
