📋 Tender Overview
Contract awarded for Framework agreement for software development and maintenance services (ac23-00001) lot-0000, title: framework agreement for software development and maintenance services (ac23-00001), description: the services that must be offered by the approved companies within this framework agreement are as follows: • analysis and construction of applications. activities necessary for the construction of new applications and the maintenance of existing applications, covering the phases of the software life cycle that range from the collection of requirements by the business units to the delivery of the software to production system teams for deployment, including user training, documentation, etc. • corrective maintenance. services aimed at maintaining the functionality and behavior of existing applications, addressing diagnostic tasks for incidents, as well as modifications to software components to restore the normal operation of the system. • application usage support. the purpose of these services will be to provide specialized support to the operational, development, and client teams, understood as the it services of the agencies to which sandetel provides service, as well as addressing inquiries, requests, or incidents escalated by the previous levels of attention, and executing specialized tasks on the information systems that require knowledge about their design and architecture. • training. development of training activities aimed at promoting user autonomy in the use of information systems and making the most of the available functionalities. this includes the development of training activities for technical teams in the maintenance of information systems (initial support, administrators, and others). • technical advice. this service is aimed at conducting studies and designs of architecture and hardware and software technology with which the projects must be developed. the objective of the service is to identify the requirements and architectural design. estimated value excluding vat: 24000000.00 eur.Framework agreement for software development and maintenance services (ac23-00001)
