📋 Tender Overview
Contract awarded for framework supply agreement for the acquisition, implementation and maintenance of an itsm solution this framework agreement is for the acquisition, implementation and maintenance of an itsm solution. the solution aims to be able to: - manage it requests and incidents; - manage the cmdb part; - manage the assets part; - manage the life cycle of software and applications; - manage knowledge; - manage business requests and incidents; - support the needs related to it operations; by implementation we mean: - the proposal of the solution architecture; - the resumption of the solution currently in place; - the possibility of portable management (e.g. smartphone type); - the possibility of being integrated into teams; - the possibility of benefiting from a user portal; - project support for development and parameterization; - support on the application (maintenance and licenses and additional developments). all the requirements and specificities will be included in the technical specifications that will be given to the selected candidates. value of the result: winner selection date : date of conclusion of the contract :22/11/2024 estimated value excluding vat :.framework supply agreement for the acquisition, implementation and maintenance of an itsm solution
