📋 Tender Overview
Contract awarded for Data landscape nlpo lot-0001, title: parcel 1: customer portal, description: the customer portal provides local broadcasters with one central entry point for documents, contracts, status overviews, and support. the customer portal must be supported, monitored, and there is a service desk for help requests. this support, monitoring, and service desk also applies to the existing hubspot crm of nlpo. the assignment includes developing and providing a customer portal, support, and monitoring including a service desk. this support, monitoring, and service desk is also provided for the existing crm hubspot lot-0002, title: parcel 2: data - storage solution, description: the data - storage solution that is made available bundles organizational characteristics, financial data, and metadata about quality, reach figures from very diverse sources into one uniform environment. all deliveries from external sources such as viewing and listening research, online statistics, the nlpo reach dashboard, and the customer portal are read in via standardized interfaces. etl and validation flows ensure that definitions are consistent everywhere, that duplicates and errors are cleaned up, and that the origin of each data point remains traceable. in addition, the solution is monitored and a service desk is available for support. the data storage solution is cloud-native and scalable. new sources are connected via standardized connectors, allowing for expansion with, for example, podcast platforms or new measurements with minimal redesign required. batch processing and near-real-time streams coexist, allowing for daily reports and operational monitoring to be served simultaneously. the system is prepared for analytical workloads such as forecasting and scenario analysis, where machine learning models write their features and outcomes in a controlled manner into the analytical domain. lot-0003, title: parcel 3: further development of the reach dashboard, description: the nlpo reach dashboard is the central tool with which local broadcasters and the nlpo gain insight (already have) into their performance and online reach. for the nlpo, the dashboard serves as a monitoring and steering instrument. it shows sector-wide trends, signals strengths and weaknesses, and provides factual support for discussions with government, regulators, and stakeholders. in the long term, the dashboard will be further expanded. with the help of ai and machine learning, predictive functions can be developed: for example, a prediction of the expected reach of certain content, or a scenario analysis that shows what happens if a broadcaster invests more in digital channels. thus, the reach dashboard evolves from a purely recording instrument to a strategic tool that not only looks back but also looks forward. in addition to the further development of the existing reach dashboard, support, monitoring, and a service desk are requested. estimated value excluding vat: 1.00 eur.Data landscape nlpo
