📋 Tender Overview
Contract awarded for Customer satisfaction surveys lot-0000, title: customer satisfaction surveys, description: it is important that the services of vfpf align with the wishes of its customers. based on these wishes and insight into the level of satisfaction with the services provided, the quality of the services can be further improved. therefore, continuous insight into customer experience is desired. measuring customer experience is not only a thermometer to gain insight into the appreciation of services but also an instrument to improve services and work towards a higher appreciation. the outcomes of the customer satisfaction surveys (ktos) should stimulate the customer-oriented thinking and actions of vfpf employees. since 2022, vfpf has been conducting ktos to gain insight into customer experience. these are often continuous studies aimed at improving/developing a specific service. this assignment is a government contract with an estimated value of €600,000, excluding vat, over a duration of 6 years. no rights can be derived from this estimate. estimated value excluding vat: 600000.00 eur.Customer satisfaction surveys
