📋 Tender Overview
Contract awarded for This customer research - 2024 lot-0003, title: parcel 3: face-to-face quantitative research, description: this parcel concerns quantitative research that is conducted face-to-face. this involves customer research where it is required that the bidder has scientific knowledge of the functioning of customer experience and how to measure it. these studies are conducted at the moment the respondent experiences the experience, in order to measure the actual experience of the respondents. this can happen on the train, at the station, or at another relevant location. for this parcel, knowledge of the train domain and the (layout of) stations is necessary. regarding the train domain, knowledge of the timetable and the (deployment of) types of trains is required, for example. the research must be conducted at a specific moment and a specific place (which may be in motion). an example is a study on the effect of training for conductors that takes place on a specific type of train. for this, measurements must be taken on the train of a specific conductor who has undergone the training. for ns, it is important that the customer research continuously improves as well as the traveler experience. the bidder must also think critically about this and advise on the method, the measurement instrument, the results, and the implementation of the advice. the bidder must be able to conduct large-scale national research in a short time frame, but must also be willing to facilitate small-scale local projects (e.g., 1 day of fieldwork). in addition, the bidder must be able to deliver both comprehensive high-quality reports and solely a database for an internal dashboard or for internal reporting. within this parcel, approximately 250,000 euros have been spent per year over the past two years. the estimated value of this parcel over a period of four (4) years is 1 million euros. the bidder cannot derive any rights from this amount. objective the intended result of this parcel is to conclude one (1) framework agreement. maximum value the maximum value, calculated over the maximum duration of the framework agreement, amounts to: € 1,300,000, excluding indexations. if this maximum value is reached before the end of the term of the framework agreement, the framework agreement is exhausted, and we are entitled to terminate the framework agreement in accordance with what is stipulated in the framework agreement. for clarification: this concerns a maximum value and not an estimate. an estimate of the number of customer studies is provided in the above paragraphs. no rights can be derived from this estimate. estimated value excluding vat: none .This customer research - 2024
