📋 Tender Overview
Contract awarded for Cloud contact center solution lot-0000, title: cloud contact center solution, description: the municipality of apeldoorn is renewing its accessibility and developing a modern, future-oriented contact center that supports residents and employees smoothly and efficiently. this tender aims to realize a flexible, accessible, scalable, and omni-channel contact center solution that aligns with a digital and customer-oriented service. the intended cloud contact center solution forms a solid foundation for further growth and can be expanded to other service points within the organization. the municipality aims to reach an agreement with one (1) contractor for a contact center solution based on this european public procurement procedure according to the procurement act 2012. the municipality intends to conclude an agreement for a duration of three (3) years with the possibility of extending it ten (10) times by one (1) year. estimated value excluding vat: 1179797.99 eur.Cloud contact center solution
