TendersKhoj is prone for excellent customer experience. We take all refund requests seriously and will provide refunds due to service errors within 3-5 business days. Any customer service matters or refund requests may be directed to contact@tenderskhoj.com and we will respond to your request by email. TendersKhoj retains the right to accept or reject any refund request depending upon the precise circumstances of the case in question. We look forward to be serving to your business satisfaction.